How to Choose the Right Janitorial Company for You: Real-World Advice from a Janitor
Facility manager or building owner? Here’s what to look for when hiring a janitorial company—advice from an Omaha industry veteran who’s been in your shoes.
Glisten Facility Solutions LLC.
6/13/20252 min read
How to Chose the Right Janitorial Company for You: Real-World Advice from a Janitor
If you're managing a commercial property, medical facility, or tenant space, you know this: cleanliness matters. It shapes first impressions, protects long-term asset value, and impacts health and safety. But not all janitorial providers are the same. As the owner of a cleaning company in Omaha, I’ve seen firsthand what makes partnerships successful—and where they fall short.
Here’s what you should look for when choosing a cleaning partner.
1. Consistency is Everything
Anyone can do a good job once. The real question is: What happens on the third month of service, on a Friday night, when your tenants just tracked mud through the lobby?
Consistency comes down to a few core things:
Strong systems and processes
Well-trained and supported staff
A culture that values reliability
Ask potential vendors:
👉 What’s your process for ensuring consistent quality week to week?
👉 How do you train and retain your team members?
If the answers are vague, the service likely will be too.
2. Look for Cleaners Who Treat the Space Like It’s Their Own
There’s a huge difference between people who complete a task and people who own the responsibility.
The best janitorial partners treat your building like they have skin in the game. They notice problems before you do, take pride in their work, and hold themselves accountable without being asked.
Look for companies whose teams:
Pay attention to detail
Flag issues you might not see
Go beyond the checklist when the situation calls for it
When a company treats your space as if it’s theirs, it shows in the little things—the ones you don’t have to follow up on.
3. Relationships Over Transactions
A strong janitorial partnership should never feel like a cold contract. It should feel like collaboration. That only happens when the company values people—not just square footage.
Ask yourself:
Do they genuinely care about your facility and its unique needs?
Is their team easy to talk to and responsive when issues arise?
Do they show interest in building a long-term relationship—not just closing a deal?
Companies that are relationship-driven will show it through how they communicate, how quickly they respond, and how often they follow up.
4. Integrity Shows Up in the Tough Moments
Issues will come up in any service-based business. But the real measure of a janitorial company is how they respond.
True integrity means:
Owning mistakes without deflection
Fixing issues quickly and thoroughly
Never cutting corners—even when no one’s looking
Ask potential partners:
👉 Can you give me an example of a time you messed up—and how you handled it?
Their answer will tell you a lot.
Final Thought: Look for a Partner, Not Just a Provider
The best janitorial companies aren’t just quiet background noise. They’re present. They help manage your building with pride. They’re proactive, reliable, and easy to reach.
When you’re choosing a cleaning company, look past the lowest quote. Ask hard questions. Look for values that align with yours. And most of all, choose a team you’d trust with your own home—because in many ways, that’s exactly what you’re doing.
These are the principles we live by at Glisten Facility Solutions:
Relationship-Driven – People first, always.
Integrity – Do the right thing, every time.
Consistency – Show up, follow through, repeat.
Treat It as If It’s Ours – Because your building deserves nothing less.
Whether or not we ever work together, I hope this gives you a solid foundation for making the right decision for your space—and for the people who use it every day.
– Deantwan Harris
Owner, Glisten Facility Solutions
Omaha, NE