What Decision Makers Really Care About When Hiring a Janitorial Company (Hint: Its Not Robots)

As the owner of a janitorial company here in Omaha, I try to keep up with what’s trending in our industry—robotics, IoT sensors, AI-driven scheduling, eco-certifications, and more. These things have their place. They’re part of where the industry is going.

But when I sit across from a property manager, general manager, or business owner—the people we actually serve—I’ve noticed something interesting:

Most of them aren’t asking about automation or the latest data dashboard.
They’re asking things like:

• “Who do I call if something goes wrong?”

• “Can I trust your people in my building after hours?”

• “Will the job get done right without me chasing someone down?”

So let’s talk about what actually matters to real decision-makers when choosing a janitorial company in 2025—and why high-tech doesn’t always equal high-trust.

💡 2025 Janitorial Trends Everyone’s Talking About (wink wink, what they want you to care about)

These are the hot topics in industry conferences, tech demos, and trade shows:

• 1. Sustainability & Green Cleaning
  Driven by regulation and corporate social responsibility goals.
  2. Automation & Robotics
  A response to labor shortages and the push for speed.
  3. IoT & Data-Driven Tools
  Used to track usage patterns and schedule optimized cleaning.
  4. Advanced Disinfection
  Still a concern post-COVID, especially in medical or high-traffic spaces.
  5. Workforce Development & Tech Training
  As tools evolve, so does the need for smarter, skilled teams.

  These are real issues. And yes, some industries—like healthcare, logistics, or higher education—may require these solutions. But for the average office building, dealership, or property management firm?

  The real priorities are more human.

👂 Here’s What They’re Really Asking:

✅ “Will You Treat My Space Like It’s Yours?”

Business owners want more than just clean floors. They want care, ownership, and pride in the work. That’s why one of our company’s core values is:

Treat it as if it’s ours.
Because when you take that kind of responsibility, clients feel the difference.

📞 “Can I Reach Someone When I Need To?”

Here’s the truth: clients don’t want to go through five layers of customer service. They want:

• Direct contact when things go wrong

• Timely solutions

• Someone who owns the outcome

In our company, I still take client calls. Not because I have to—but because access builds trust.

🔁 “Are You Consistent?”

Technology can optimize, but it can’t guarantee consistency.
No IoT dashboard can fix poor training, high turnover, or a lack of accountability.

Business owners want to know:

• Is your team trained?

• Do they care?

• Will they do it the same way every time?

🤝 “Are You Actually Listening to Me?”

Business owners don’t want to think about their cleaning service every week.
They want it to be invisible in the best way possible: handled, dependable, off their plate.

Sometimes, basic done right is more valuable than bleeding-edge tools no one knows how to maintain.

🚫 The Bottom Line: Tech Can Help—but It Doesn’t Replace Trust

Yes, the janitorial world is evolving—and we’re paying attention to sustainability, better training, and new tools. But the core of what matters hasn’t changed much:

✅ Clear communication
✅ Trustworthy people
✅ Consistent results
✅ Responsive support
✅ Pride in the work

✉️ Closing Thought: Choose People First, Then Process

I believe the future of janitorial isn’t just about technology—it’s about treating people and places with respect.

Whether you manage one building or ten, never forget: your cleaning partner should care as much about your space as you do.

And if you ever want a second opinion—or just someone to walk your space and give honest advice—I’m always just a phone call away.

— Deantwan Harris
Owner, Glisten Facility Solutions
Proudly serving Omaha, NE